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Return and Exchange Policy

We will exchange or refund your purchase (with prior notification) within 7 days of the original shipment date. Please note that item(s) received after 7 days of the original shipment date will only be eligible for an exchange. Returns must be received in new and unworn condition and with all tags attached if applicable. You may try on the item(s), but you should not already be using it in its 'worn' state. Shoes must be tried on upon receipt of order, provided you try them by walking on soft surfaces such as a rug or carpet – so as to not damage or scuff the soles of the shoes.

When trying your ballet shoes for the first time, please refrain from pulling them as if trying to tighten the shoes’ front elastics. Also, when trying on tap shoes, please ensure that you do not try them on concrete ground or any type of hard floor to avoid scuffing the taps. Shoes found to have been used/ trialed under unsatisfactory conditions will not be refunded or exchanged.

Our return policy includes a full refund of the original purchase price of the returned items. We do not refund shipping charges. The customer is responsible for return shipping fees.

If you choose to exchange your purchase by mail/courier, you will not be charged the additional shipping and handling fee for the first exchange when the item(s) is shipped back to you.

Where the item(s) is faulty or not as per ordered, we will provide a full refund or exchange at no cost to the customer.

Dance 2go is not responsible for any item packages lost in transit. As such, we advise all item packages be returned to us via ‘Track and Trace’ (or similar) method.

Please send the item(s) to

Dance 2Go Ltd.
52 Heaphy St
Blockhouse Bay
Auckland 0600